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Returns | Informations About Returns


We wish to ensure your complete satisfaction while shopping on Mugler.com. We will gladly accept the return of any unused item purchased on Mugler.com within 30 days of purchase. We cannot accept items that have been opened unless the product is damaged or defective. In case of damaged, defective, or incorrect item, please contact us immediately for assistance at 877-843-7968. 

 

Item(s) must be returned to us, unopened and in original packaging, with all accessories, within 30 days of the ship date.

 

Returned packages must be returned prepaid. Please note we are unable to accept C.O.D. deliveries. 

 

Refunds are made to the original form of payment, with the exception of electronic Gift Certificates, in which case a new electronic Gift Certificate will be emailed to the original recipient.

 

Electronic Gift Certificates cannot be refunded or returned for credit. 

 

If a Set is being returned, all products in the Set must be returned. 

 

 

To access this content connect to the Circle!

 

Each MUGLER* product has a unique code printed on the inside flap of your MUGLER product box. This code consists of 11 characters and allows you to declare your in store or online purchases to benefit from the loyalty program.

* Except  samples, travel formats, makeup, Mirror Mirror Collection, accessories, ready to wear.

If you sent your unique code by mail at our office and you did not have an online Circle account created yet:
Enter your email on the "Not a member yet" space, you will receive a link by email. Click on the link to complete your Circle profile and become a member. 

If you refill your bottle at the Source and do not have a Unique Code or if you cannot register online:
Keep your original receipt and send it to us by mail at our Customer Service, accompanied by the following informations : 

- First Name
- Last Name
- Email
- Postal Adress

Please find here our Customer Service contacts

Connexion to your Circle space:
Enter your email and password to the dedicated section on the Circle homepage connexion.

Need more information?
Contact our Customer Service Department here

Discover the advantages of the Circle

Since Angel was first created and launched in 1992, The Circle has fostered privileged relationships with the brand's loyal customers. It has helped write the first chapter in a story that is constantly being reinvented while remaining dedicated to its core values:

  • Closeness and sharing

    Your opinion is valuable to us. This is why we have designed The Circle to be a unique space where we can listen to your comments about our perfumes, advertising campaigns…, so we can always help you go above and beyond your expectations!

  • Exclusivity

    You are an essential part of our story! Discover our fragrances before anybody else and access exclusive events.
    You'll always be the first to know...

The Circle, designed and created just for you…

How to register

                                     

*Each MUGLER product has a unique code printed on the inside flap of your MULER product box.

- Locate the of 11 characters unique code on the inside flap of your MUGLER product box.

- Make sure you enter your unique code in uppercase AND with no spaces.

- Make sure you do not mistake a 5 (five) for a S, or a 0 (zero) for a D.

* Except samples, travel formats, makeup, Mirror Mirror Collection, accessories, ready to wear.

Keep your original receipt and send it to us by email at our Customer Service, accompanied by the following informations :

- First Name
- Last Name
- Email
- Postal Address

Please find here all Customer Service contacts